No. HatchFlo is not trying to be an all-in-one everything. It’s a focused system designed around three outcomes: more reviews, better follow-up, and more repeat/referral jobs. The rest of the features are there to support those three things – nothing extra.
Do I have to set anything up myself?
No. Setup is done-for-you. After a short onboarding form, we configure your pipeline stages, review flow, follow-up messages, and repeat/referral campaigns. You log in and start using it with your team.
What if my team isn’t good with technology?
If they can move a card from one column to another and reply to a text, they can use HatchFlo. We’ve kept it deliberately simple so field crews and office staff can both use it without training for weeks.
How long until we’re live?
Most businesses are live within 2–5 business days after onboarding. We’ll let you know when your system is ready and walk you through it on a quick call if you’d like.
How do usage costs work for texts and calls?
We don’t mark up usage. You pay carrier cost for SMS and calls (usually $5–$20/month for most small businesses, depending on volume). Everything is visible and billed automatically to your card.
Do you lock me into a contract?
No. HatchFlo is month-to-month. If you ever feel like it isn’t helping you close more jobs and build a better reputation, you can cancel.
