Build smart workflows in seconds with HatchFlo
Build smart workflows in seconds with HatchFlo
Last Updated: 2025
This Privacy Policy explains how HatchFlo LLC (“HatchFlo,” “we,” “our,” “us”) collects, uses, stores, and protects personal and business information provided by users (“you,” “your”) in connection with our software, services, and platform.
We collect information you voluntarily provide during onboarding or platform use:
• Business Information: legal business name, EIN, business address, website, phone number.
• Identity Verification: government-issued ID, EIN documentation.
• Login Credentials: website platform credentials, Google account login when authorized.
• Payment Information: billing name, card details, email (processed securely by Stripe).
• Communication Data: SMS, email logs, customer interactions routed through the platform.
• Usage Data: IP address, browser details, device information for security and performance.
We use collected data for:
• Account setup and activation
• A2P 10DLC registration and verification
• Automation, communication, and workflow functions
• Customer support and service optimization
• Compliance with legal and carrier requirements
• Fraud prevention and system security
We do not sell or rent your information. We only share data with:
• Service providers (e.g., Stripe, SMS carriers, Google integration)
• Legal authorities when required by law
• Compliance partners for message registration
We implement encryption, restricted access, secure storage, and multi-level authentication. IDs and EIN documents are encrypted and never stored in your sub-account.
We retain data as long as your account is active or as required by law. You may request deletion of certain information except data needed for compliance.
