Last Updated: 2025
1. OVERVIEW
HatchFlo LLC (“HatchFlo”) is committed to safeguarding all business, identity, and communication data processed within the platform.
2. SECURITY PRACTICES
• Encryption of data in transit and at rest
• Restricted internal access on a need-to-know basis
• Secure credential handling
• Enforced password standards
• Two-factor authentication support
• Regular system audits
3. STORAGE OF SENSITIVE DOCUMENTS
Government-issued IDs, EIN letters, and verification documents are:
• Encrypted immediately upon upload
• Stored in restricted-secure environments
• Never shared, displayed, or accessible from client sub-accounts
4. THIRD-PARTY SECURITY
We rely on secure, industry-leading providers such as:
• Stripe (billing)
• Google (authentication)
• SMS carriers (A2P 10DLC compliance)
Each maintains its own high-level security certifications.
5. INCIDENT RESPONSE
We maintain a protocol for unauthorized access, data breaches, or suspicious activity, including user notification and rapid containment.
6. USER RESPONSIBILITIES
Users must:
• Maintain secure passwords
• Limit account sharing
• Ensure website platform credentials are accurate and safely stored
7. POLICY UPDATES
We may revise this policy as security practices evolve.
8. CONTACT
support@hatchflo.com
