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HatchFlo Terms & Conditions

Last Updated: 2025

1. INTRODUCTION

These Terms & Conditions (“Agreement”) govern your use of HatchFlo (“the Platform”), owned and operated by HatchFlo LLC. By creating an account, accessing the Platform, or using any HatchFlo services, you agree to be bound by this Agreement.

2. DESCRIPTION OF SERVICE

HatchFlo provides marketing automation tools, communication systems, workflow automation, review generation, lead management features, and other business enablement solutions. The Platform is provided as a software-as-a-service (SaaS) solution.

3. ACCOUNT REQUIREMENTS

Users must provide accurate business information for setup and compliance. You agree not to impersonate or misrepresent your identity. You are responsible for maintaining the confidentiality of your login credentials.

4. BILLING & PAYMENT

Usage fees, subscription fees, and SMS/email charges are billed to the payment method you authorize during onboarding. Charges continue until canceled. All payments are non-refundable unless otherwise stated in writing.

5. DATA & PRIVACY

HatchFlo collects information necessary for account setup, legal compliance, and system functionality. All data is handled according to the Privacy Policy. Sensitive documents (IDs, EIN letters, etc.) are used only for verification.

6. A2P 10DLC COMPLIANCE

You agree to submit accurate business details for text-messaging verification. HatchFlo is not responsible for delays or rejections caused by incorrect or incomplete information.

7. USER RESPONSIBILITIES

Users must comply with all local, state, and federal regulations regarding marketing, communications, and consumer outreach. HatchFlo is not responsible for legal issues arising from your business practices.

8. PROHIBITED ACTIONS

You agree not to misuse the Platform, attempt to reverse-engineer it, or engage in unlawful behavior. Violating these terms may result in suspension or termination.

9. THIRD-PARTY INTEGRATIONS

HatchFlo integrates with external platforms such as Google, Meta, Stripe, and communication providers. HatchFlo is not liable for outages or issues caused by third-party services.

10. LICENSING

Your subscription grants a non-transferable license to use the Platform. HatchFlo does not transfer ownership of any software, templates, workflows, or systems.

11. LIMITATION OF LIABILITY

HatchFlo is not liable for direct, indirect, incidental, or consequential damages arising from use of the Platform. Maximum liability shall not exceed the amount paid in the past 30 days.

12. SERVICE AVAILABILITY

HatchFlo strives for uptime but does not guarantee uninterrupted service. Maintenance, updates, or third-party outages may cause disruptions.

13. CANCELLATION

You may cancel at any time. Cancellation must be submitted through official channels. After cancellation, access remains until the end of the current billing period.

14. TERMINATION

HatchFlo may suspend or terminate accounts for violations, non-payment, fraud, or misuse.

15. INTELLECTUAL PROPERTY

All trademarks, branding, workflows, automations, templates, and system structures remain the property of HatchFlo LLC.

16. MODIFICATIONS

HatchFlo may update these Terms at any time. Continued use of the Platform constitutes acceptance of updated terms.

17. GOVERNING LAW

These Terms are governed by the laws of the State of California.

18. CONTACT

For questions, email: support@hatchflo.com